If for any reason you are not completely satisfied with your order, you may return any item within 90 days from the date the items were shipped. We pay for the return shipping costs (U.S. customers only) if you use the prepaid label included in your order.
To speed up returns we ask that you do the following:
- Print & fill out this Returns Form.
- Carefully pack the item(s) you wish to return, ideally in the original packaging.
- Place inside the box the original packing slip or order receipt and the Return Form.
- Place the prepaid Merchandise Return Label on the outside of the box.
- Hand your package to a Mail Carrier or drop it off at the Post Office (USPS) or any UPS facility or store. Please do not call UPS to pick up your package as there is a $10.00 fee for this service, which will be at the customer's expense.
All International Order return shipping costs are at the customer's expense and will not be reimbursed. All International returns sent within 90 days will be refunded the full returned merchandise cost when received.
You should expect to receive your refund within two-three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item and don’t have a return label, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently only ship to the United States and Canada.
These are the regular shipping and handling, ground service charges to addresses within the USA and possessions. (Includes parcel insurance.)
For all orders (except for Truck Shipments), and for each separate delivery address, add to the total of goods the following shipping charges:
USA Surface Shipping Charges:
$14.95 for totals $0 to $80.
$16.50 for totals $80.01 to $120.
$17.50 for totals $120.01 to $140.
$20.50 for totals over $140.
Orders can be shipped ground to AK,HI,GU and PR for twice the corresponding regular ground charge plus a remote surcharge.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that orders shipping to Canada are delivered postage paid but you are responsible for any applicable Taxes & Duties. Additionally, the shipping rates for Canadian orders are based on the weight of the items in your order. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Due to manufacturing or transportation delays, we may be unable to completely fill an order in the first shipment. All shipping charges will be billed with the first shipment. No additional shipping charges will be billed when the backorder is shipped.